QTPhone Privacy Policy

I. Scope of Application

This privacy policy applies to the cloud phone products and related services provided by QTPhone, including but not limited to software applications, websites, etc.

II. Governing Law

This privacy policy complies with the laws and regulations of the Hong Kong Special Administrative Region and references internationally accepted data protection principles and best practices.

III. Collection of Personal Information

(I) Account Registration

When you register a QTPhone account, we collect your registration information, including your name, registered phone number, registered email, etc., to confirm your identity as a user of QTPhone Cloud Phone services. If you refuse to provide this information, we will not be able to provide you with account registration services.

(II) Product Usage

When you use cloud phone services, our servers automatically collect and aggregate relevant information, including but not limited to:

• Your QTPhone account information;
• Access IP address, used for network management and security protection;
• Device information such as operating system and browser type, to optimize service compatibility;
• Cloud phone usage, such as running applications, usage duration, etc., to provide you with a better service experience.

(III) Customer Support

When you contact our customer support team by phone, email or other communication channels, you may provide us with personal or account information so that we can provide you with technical support or answer questions.

(IV) Push Notification Service

To provide you with more personalized services and timely notifications, our application may integrate third-party push notification services (hereinafter referred to as "push services"). Push services allow us to send notifications to your device to inform you of new content, promotions, service updates, etc.

Data Collection
When you use push services, we may collect the following information:

• Device identifiers, such as IMEI, IDFA, Android ID, etc., used to identify your device and provide personalized push content;
• Application usage, including how often you open the application, usage duration, etc., to optimize the effectiveness of push services;
• User feedback, such as your clicks and dismissals of push notifications, to improve our services.

IV. Use of Personal Information

The information we collect will be used for the following legitimate business purposes:

• Providing cloud phone products and related services;
• Processing payments and related financial matters;
• Notifying users about service upgrades, updates, promotions or other information that may be of interest;
• Responding to user inquiries and improving our products and services based on user information and feedback;
• Conducting IP geolocation and anti-fraud measures to ensure service security;
• Confirming the identity of the account owner, assisting technical personnel in analyzing and resolving issues users may encounter;
• Understanding how users interact with our services to better optimize services;
• Preventing security vulnerabilities and abuse, maintaining normal service operation;
• Providing and optimizing push services to ensure you receive relevant notifications in a timely manner;
• Analyzing user behavior to improve our products and services;
• Conducting marketing and promotional activities to recommend content that may be of interest to you.

V. Disclosure of Personal Information

We take the protection of user data and privacy very seriously. We will not disclose personal information to other parties without the user's explicit consent, except in the following circumstances:

• Responding to lawful requests from law enforcement agencies and government bodies;
• Conducting personal information security audits;
• Protecting users from fraud and serious personal injury;
• Complying with the requirements of the laws and regulations of the Hong Kong Special Administrative Region;
• Sharing information with push service providers so they can provide services and perform necessary data analysis.

VI. User Control Over Personal Information

You can view your account name, registered email and other information through the personal settings interface, and you can modify your registered email, nickname, user password, etc.

VII. User Data Deletion

We take users' personal data rights very seriously. Users have the right to request the deletion of their personal data at any time. The specific methods are as follows:

(1) Deletion Request Method
Users can delete their data by deleting their account within the application. Account deletion address:
https://www.QTPhone.com (example address, please refer to the actual official website)

(2) Scope of Deletion
After verifying the user's identity, we will delete or anonymize the following data (as applicable) in accordance with applicable laws and business needs:

• User account information
• Personal identification information associated with the account
• Usage records and related log data
• Authorization data related to third-party platforms (including Facebook)

Note: If part of the data needs to be retained due to legal, financial or security compliance requirements, we will only retain it within the statutory period and will not use it for other purposes.

(3) Processing Time
We will process and complete the user's data deletion request within a reasonable time (usually no more than 30 days), and provide feedback on the results through the contact information used by the user when submitting the request.

(4) Facebook Platform Data
If the user logs in through Facebook or uses functions related to Facebook, the data deletion request will also apply synchronously to relevant user data we obtain from the Facebook platform, in compliance with Facebook's open platform policy requirements.

VIII. Logs

When you visit our website, we may collect your IP address to help diagnose server issues and manage our website. We use IP addresses only for this purpose and may retain website access logs for six months.

IX. Use of Cookies

We use Cookies on our website for session management and to retain your settings or preferences. We may also use third-party Cookies to collect visitor statistics and measure the effectiveness of our marketing campaigns. If you wish to reject third-party Cookies, please configure your browser settings accordingly.

X. Children's Privacy

We cannot guarantee that children will not access our website or use our cloud phone services without parental consent or notice. We recommend that parents carefully read this privacy policy before allowing their children to use our services, and ensure that children receive appropriate guidance and supervision during use.

XI. Push Notification Service Provider

Our push services may be provided by the following third-party provider: [MobPush] Please refer to their privacy policy to understand how they handle your personal information.

(I) User Control

You can manage push services through your device settings, including turning push notifications on or off. In addition, you can manage your preferences for push services through the application's settings interface.

(II) Push Service Provider

We may share the above collected information with push service providers so that they can provide services and perform necessary data analysis. We only disclose your information in the following circumstances:

• With your explicit consent;
• To comply with legal and regulatory requirements;
• To protect our legitimate rights and interests or the public interest.

XII. International Transfer

As the company is located in the Hong Kong Special Administrative Region, the personal information we collect may be stored in Hong Kong or transferred to other regions. We will take necessary measures to ensure the security of personal information during transmission and comply with the requirements of the laws and regulations of the Hong Kong Special Administrative Region. To the extent required by applicable law, we will obtain your valid consent and ensure that the recipient provides adequate protection for your personal information.

XIII. Security of Personal Information

We attach great importance to the security of user information and take strict measures to prevent unauthorized access, use, disclosure or destruction of data. We have implemented physical, technical and administrative security measures that comply with the laws and regulations of the Hong Kong Special Administrative Region and internationally accepted standards. For example:

• Using firewalls, encryption technology and other means to protect data security;
• Implementing strict security management of data storage centers, restricting physical access;
• Entering into contracts with partners to ensure their handling of user data meets requirements.

We also conduct regular security audits and risk assessments to ensure the security of personal information.

XIV. Transparency and Oversight

You can view our personal information risk assessment reports and related security audit reports in the following ways: contact customer service to obtain relevant report summaries or visit the designated page on the official website (please consult official support email for specific methods).

XV. Notification of Changes

If there are significant changes to the privacy policy, we will update this privacy policy in a timely manner and pop up a window when you log into your account to seek your consent. Significant changes include but are not limited to the following:

• Significant changes in service model, such as the purpose of processing personal information, the types of personal information processed, the way personal information is used, etc.;
• Significant changes in the controller of personal information, such as changes in ownership due to business adjustments, bankruptcy mergers and acquisitions, etc.;
• Changes in the main recipients of personal information disclosure;
• Changes in the retention period or deletion deadline of personal information;
• Significant changes in the way users access and control their personal information;
• Changes in the responsible department, contact information and complaint channels for handling personal information security;
• Personal information risk assessment reports indicate high risk.

XVI. Contact Information

We take your privacy very seriously and regard user trust as an important value. If you have any questions about this privacy policy or our services, please feel free to contact us by sending an email to qtcloudphone@163.com.